Privacy Policy for Permafrost Protect

Permafrost Protect is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information when you use our cybersecurity and digital forensics services and our online platform. We provide advanced cybersecurity solutions for businesses, including advanced threat detection, endpoint security, network protection, incident response, vulnerability assessments, data encryption, security consulting, malware analysis, digital forensics, and cloud security.

Information We Collect

We collect various types of information from and about users of our services and our online platform, including:

• Personal Data: Information that can be used to identify you, such as your name, email address, postal address, phone number, and professional title, which you provide when contacting us, requesting services, or interacting with our platform.
• Technical Data: Includes IP address, browser type, operating system, unique device identifiers, and other technical information collected automatically when you visit our site or use our services.
• Usage Data: Information about how you use our site and services, such as pages visited, features used, and the time and date of your activities.
• Service Data: Data processed or stored by our services on behalf of our clients in the course of providing cybersecurity solutions, including system logs, threat intelligence data, endpoint telemetry, and forensic artifacts. This data is handled according to strict contractual agreements and security protocols.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our cybersecurity and digital forensics services.
• To respond to your inquiries, provide customer support, and communicate with you about our services.
• To improve and personalize our services, develop new features, and enhance security.
• To perform threat detection, malware analysis, incident response, and forensic investigations as part of our client engagements.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To comply with legal obligations and protect our legal rights.
• For billing, account management, and other internal business purposes.

How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf and require access to such information to do their work. These service providers are contractually bound to protect the information and use it only for the purposes for which it was disclosed.
• For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• To Protect Our Rights: We may disclose information if we believe it is necessary to protect the rights, property, or safety of Permafrost Protect, our clients, or others, or to enforce our policies and agreements.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share information with third parties when we have your consent to do so.

Data Security

We implement robust technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We utilize industry-standard security practices relevant to cybersecurity and digital forensics to safeguard data, including encryption, access controls, and regular security audits. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise retention periods depend on the type of data, the purpose of processing, and contractual or legal obligations.

Your Data Protection Rights (GDPR and Other Laws)

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

Cookies and Tracking Technologies

Our online platform may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our site with a revised date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: